Business Strategies Create Foundations

STRONG FOUNDATIONS ALLOW YOU TO BUILD TO THE SKY

The foundational focus titled Business Strategies includes many initiatives that guide the business, reflect a view inward and create strong employee values and performance. This includes methods of developing and enhancing your business strategies, the optimal product platforms and ultimately determining how value is monetized. As important, this section includes initiatives that guide the ways people talent is treated, such as the use of empowered teams, skills improvement, and achievement recognition. This section improves methods of motivation, pay for performance and culture formation based on best practices and the successes of other world class organizations. There is also a laser focus on how we help improve customer focus through segmentation and reduce costs through process realignment and specific fulfillment initiatives.

Every customer touch should add value – whether that touch is made in person, indirectly or thru automation.

BUSINESS STRATEGY ONE: TALENT ACQUISITION, RETENTION AND PERFORMANCE

Many organizations have asked for our collaborative help with people assets. We use specialists to provide executive and management level evaluations and CEO briefings. We utilize our outside perspective and experience across many organizations to build effective succession planning approaches. CEVOH has also developed effective compensation programs and employee satisfaction studies.  CEVOH has extensive experience optimizing performance in a bargained for environment.

BUSINESS STRATEGY TWO:  DIGITAL AND NEW MEDIA

It’s a social planet.

How we touch customers, friends, family, co-workers and the future is becoming more efficient – and much more complicated.

While the opportunities are huge, the amount of time and attention can be overwhelming. CEVOH can help your organization take advantage of digital and new media experiential methods using our proprietary ‘listening’ technology. Ask us to share more about this.

BUSINESS STRATEGY THREE: INTEGRATE TECHNOLOGY AS AN ENABLER AND RESULTS DRIVER

To scale the business efficiently, most organization need automation. We have extensive experience helping firms optimize system conversions and routine releases. CEVOH uses two proven approaches here:

Simplify and Synergize the business to optimize system changes.

Follow the customer value chain to help you evaluate your current process, people and systems.

CEVOH is a strong proponent of introducing valid and proven marketing and sales support tools and, while system agnostic, can help businesses research and make decisions about application availability in the marketplace.

Our guide post: every customer touch should add value – whether that touch is made in person, indirectly or thru automation.

BUSINESS STRATEGY FOUR: HIGH PERFORMANCE BUSINESS MODELS

Wholesale, Retail, Public, Private, Not for Profit. There are many different traditional business models in the market. How do your competitors make money? Where is the market moving? With disruptive forces always in play, your business model may need a refresh.

CEVOH has experience in developing optimal contemporary business models to improve your revenues and margins. We will work with your team to outline a five year Strategic Plan to Maximize Equity. We scan and capture best practices and case studies from around the globe to explore innovative approaches. For example, we have experience introducing service models inside a product model environment.

This approach can significantly improve customer retention and maximize market share. We have also helped transform specialty organizations to become aggregators. This approach has been used to help sustain the business during periods of severe market transformation. And we are currently working with large distributed sales organization to create rep franchises – an innovative way to improve customer experience and lower cost of sales.

BUSINESS STRATEGY FIVE: PROCESS ALIGNMENT

How’s your alignment within the firm? Are major processes aligned or could it better? One of our most important business strategies is to examine existing value chain and end to end processes. 

When major internal processes are aligned, the customer experience will be optimized. We Interview, observe, listen, map and verify current processes and approaches against global best practices.

In addition to improved customer value, our process alignment initiatives can identify opportunities to accelerate product /service delivery and revenue recognition

BUSINESS STRATEGY SIX: CUSTOMER SEGMENTATION

One of the most powerful strategies you can implement in your organization is to ‘segment the market’. You may already know this – because the average company will develop three customer segmentation methodologies before their first segmentation implementation. CEVOH can help you tier customers based on their future value and turn this into actions.

It doesn’t have to be complicated and multi-variant to work. We’ll help you identify differences in how customers use your offerings, and create a simple approach that helps you predict customer behavior and adapt to future market conditions. 

The key is to turn the segmentation approaches into actions. This is where alignment around the customer value chain really pays off. CEVOH will work with your team to develop simple hand-offs between sales, marketing and operations that exploit the segmentation findings. For example, cross functional alignment on segmentation approaches within your key account segment will pay huge dividends. We’ll show you.

BUSINESS STRATEGY SEVEN: CHANGE MANAGEMENT

CEVOH builds and implements plans to help the organization cope with external forces. Disruptive technology is one of the most common external forces, but there are many others that cause stress on the organization.

Product life-cycle disruptions are becoming more common, as new options emerge for both end-users and customers. Supply side economics are changing, and it’s easier than ever for innovative companies to take market share from larger organizations. Quality and pricing standards in the marketplace can change quickly.

With external forces changing so quickly, internal approaches struggle to keep pace – without help.

We can provide guidance to help the organization react more quickly to a changing marketplace. We’ll implement change guidance teams that help empower employees, solicit inclusion, and help adopt contemporary cultural values. CEVOH will help you develop urgency within the organization to meet changing market conditions. Together, our teams will prioritize activities that make the most impact – quickly. And we’ll create a change management plan that greatly enhances your ability to compete during changing times.